DETROIT – An elderly couple flying from Florida to Michigan to visit family found themselves at a small New York airport after an airline glitch.
WOOD TV reports the couple, who were flying to Grand Rapids from Fort Lauderdale, received the wrong gate number on their boarding passes.
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“My understanding is they were by themselves at a gate area and that because of a glitch with our boarding pass scanner that they accidentally were got onto the wrong flight,” Allegiant Air Director of Corporate Communications Hilarie Grey told WOOD.
97-year-old Helen Wheeker and her husband George Nobel found themselves in Ogdensburg, New York, and were sent back to Fort Lauderdale.
They are planning to fly to Grand Rapids on Saturday. The couple's grandson was relieved that the two were okay.
“Imagine two elderly people in wheelchairs getting wheeled on the wrong plane sent across the United States and then sent back, so it was quite an ordeal,” Meyers, their grandson, said.
Allegiant Air is refunding the couple and is looking into the glitch.