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Get Caught Up: Michigan starts issuing $400 refunds to insured drivers -- how to not get scammed

Scammers looking to intercept payment, steal personal information

Michigan drivers with auto insurance are expecting $400 refunds per vehicle.

Scammers are also waiting -- looking to intercept the payment or steal personal information.

So, how can you protect yourself and still get your money? If your information is current with your insurance company, you will either receive that money from them electronically or a check will arrive in the mail. You will not have to take extra steps to get your money.

Read: Michigan auto insurers will begin issuing $400 refunds to drivers

The funds were turned over by the MCCA to insurance companies by March 9. The Michigan Department of Insurance and Financial Services (DIFS) has directed insurers to issue refund checks or ACH deposits to consumers no later than 60 days after the transfer of funds.

“Whenever there is a widespread distribution of funds to consumers, inevitably there will be bad actors who attempt to take advantage of the situation in order to steal personal information or money from consumers,” said DIFS Director Anita Fox. “Your refund check or ACH deposit will come directly from your insurer, and you will not have to take any action to receive it. Never give out personal information to a caller claiming to be from your insurance company.”

Some scammers are sending out text messages, telling customers that they need to register or share their personal information to get paid. Others are asking potential victims to verify their banking information. If you get a message like that, it’s probably a scam. Find the number for your insurance and contact them directly.

If you are contacted by anyone who claims to be a representative of the MCCA, your auto insurance company, or another official -- end communication immediately and contact your auto insurer directly.

If you have a question or concern that cannot be resolved through your insurer, you can contact DIFS by calling Monday through Friday 8 a.m. to 5 p.m. at 833-ASK-DIFS (833-275-3437) or by emailing autoinsurance@michigan.gov.


Click here to learn more from the DIFS.



About the Authors
Hank Winchester headshot

Hank Winchester is Local 4’s Consumer Investigative Reporter and the head of WDIV’s “Help Me Hank” Consumer Unit. Hank works to solve consumer complaints, reveal important recalls and track down thieves who have ripped off people in our community.

Kayla Clarke headshot

Kayla is a Web Producer for ClickOnDetroit. Before she joined the team in 2018 she worked at WILX in Lansing as a digital producer.

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