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Help Me Hank

Over 2K Blue Cross Blue Shield of Michigan customers impacted by billing errors

Hank Winchester, Consumer Investigative Reporter

Published: January 31, 2023 at 6:26 PM

Tags: Blue Cross Blue Shield of Michigan, Blue Cross Blue Shield, Detroit

DETROIT – If you’re insured by Blue Cross Blue Shield of Michigan take a close look at your bill, it may belong to someone else.

There’s been a billing error that has been affecting more than 2,000 Michiganders.

Carol Walsh of Redford told Local 4 that she didn’t realize she had someone else’s Blue Cross Blue Shield bill until a stranger from Royal Oak gave her a call. She had paid her bill, but copied the account number in the statement she received and later learned that it was not her account.

Below is the statement Blue Cross Blue Shield sent Local 4:

“Approximately 2,000 Blue Cross Blue Shield of Michigan Medicare Advantage members with Prescription Blue SM PDP prescription drug plan coverage may have received an incorrect premium bill in January. These bills may have included another member’s information. We apologize for this incident, which was caused by an error at one of our print vendors. We take the security of our member’s information very seriously. While the statements contained no banking or credit card information, we are conducting an investigation on the matter. In the interim, Blue Cross has mailed a correct billing statement to members who received incorrect bills, along with a postage-paid envelope for them to return the incorrect document. If impacted members fall into delinquency or disenrollment in February, they’ll receive a 30-day grace period to pay their bill.”
Blue Cross Blue Shield of Michigan, Jan. 31, 2023

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About the Author

Hank Winchester headshot

Hank Winchester

Hank Winchester is Local 4’s Consumer Investigative Reporter and the head of WDIV’s “Help Me Hank” Consumer Unit. Hank works to solve consumer complaints, reveal important recalls and track down thieves who have ripped off people in our community.

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