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Westland woman fights to get astronomical ambulance bill from Superior Ambulance reduced

Local 4 spoke with the VP of Superior last year

WESTLAND, Mich. – A Westland woman desperately needs help after receiving an astronomical bill from Superior Ambulance.

Help Me Hank first exposed the problem of people getting hit with big bills for short rides last year.

On Tuesday (Feb. 27), he’s also working to help the woman and you if you’re dealing with a billing issue.

“I was shocked when I saw the bill,” said Connie Rodriguez.

Superior also launched a new hotline for billing issues: 248-489-5115. You can also email mibillinghelp@superiorambulance.com.

Rodriguez couldn’t believe it was a bill for thousands for a 12-mile ride in a Superior Ambulance.

“I thought I got bills before from other providers for much less,” Rodriguez said. “This can’t be right.”

The bill was for a bariatric surcharge.

“They said they needed a larger gurney to move me,” Rodriguez said.

We’ve exposed the billing issues with Superior and have worked to get money back for many of you.

Local 4 spoke with the VP of Superior last year.

Watch the video above for the full story.


About the Authors
Hank Winchester headshot

Hank Winchester is Local 4’s Consumer Investigative Reporter and the head of WDIV’s “Help Me Hank” Consumer Unit. Hank works to solve consumer complaints, reveal important recalls and track down thieves who have ripped off people in our community.

Brandon Carr headshot

Brandon Carr is a digital content producer for ClickOnDetroit and has been with WDIV Local 4 since November 2021. Brandon is the 2015 Solomon Kinloch Humanitarian award recipient for Community Service.

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