Have you noticed how hard it can be to get a consumer issue solved?
Years ago, major companies had teams of telephone reps who were focused on answering your call and getting you the help you need.
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The pandemic and social media have changed all of that. Many companies have now outsourced their communications team and greatly reduced the number of staff hired to help.
That means we also need to change the way we connect. The best advice I can give is to focus on a “live agent” option on company websites.
Delta has been very focused on building up this option. So, too, has Xfinity.
The goal is to get you the answer you need in a timely manner. When Delta has major cancellations, the wait times for those who call 800-221-2121 can be hours long.
Here are the best ways to connect to several companies.
Delta Air Lines
- 800-221-2121
Click here to visit the Help Center.
Delta also has a dedicated team on Twitter (my favorite option to communicate with Delta) and Instagram
Spirit Airlines
- 855-728-3555
Spirit is growing its “live chat” team, and many say it’s the most effective way to reach the airline. Spirit also has a dedicated social media team, but I’ve had more luck with the Delta team.
Click here to visit the live chat option.
Xfinity
- 800-Xfinity, or 800-934-6489
Click here to visit Xfinity support.
Xfinity really pushes the “live agent chat.” This will begin with a text message and work to resolve your issue via text
DTE Energy
- 800-477-4747
Click here to visit the DTE Help Center.
DTE has greatly expanded the “live chat” option, and you can get real-time answers
During storms, DTE updates the app and often uses Twitter to connect. I have used Twitter and have received an immediate response
Consumers Energy
- 800-477-5050
Consumers Energy likes using Facebook and other forms of social media to connect. They post updates regarding Consumers-related issues and also have several communications teams in place to assist.
Click here to visit the Consumers Energy Facebook page.