Michigan Attorney General Dana Nessel is reminding residents on how to contact the Consumer Protection Team to file a complaint.
Nessel said as her office’s holiday scam campaign is nearing its end, consumers can still file a complaint online, by fax, or by mail.
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“Each year, our Consumer Protection Team helps Michigan consumers by mediating complaints that fall within our jurisdiction,” Nessel said. “I encourage anyone who believes they have been a victim of fraud or deceptive business practices to reach out and file a complaint.”
Wait time for complaint response
Consumers will be taken to a confirmation screen with their assigned Attorney General file number when the Department receives an online complaint. The Consumer Protection Team receives thousands of consumer complaints, so it may take a few weeks to fully process a complaint.
Tips to keep in mind before filing complaint
Nessel provided the following tips to keep in mind before filing a complaint:
- Complaints and supporting materials become public records when they are submitted to the Attorney General’s office. This means that under the Michigan Freedom of Information Act, some of your materials may be disclosed to anyone who asks for them.
- Your complaint may be sent to the business you are complaining about, and it may be sent to other governmental agencies for their review.
- Some complaints may become the subject of civil or criminal cases and may be disclosed as part of a court proceeding.
- Any information that you give to us will not be sold, rented, or leased.
- We do not return documents, so make copies of everything that you submit and do NOT submit any original documents.
- Do not send sensitive personal information, like your social security number or credit card information, unless it is necessary for the investigation of your complaint.
- If you believe that you must submit sensitive information, then please send the complaint and any attachments by mail and include your name or Attorney General file number if you have one. Never send sensitive personal information in an email.
- Not all consumer complaints are handled by the Attorney General. By law, many other state and federal agencies assist consumers. Consult the Complaint Directory to find the agency or division that can best help you.
To file a complaint with the Attorney General, or get additional information, contact:
Consumer Protection Team
P.O. Box 30213
Lansing, MI 48909
517-335-7599
Fax: 517-241-3771
Toll-free: 877-765-8388
Online complaint form
