While medical staff are working to save lives from COVID-19, its the contact tracers who can actually stop the spread. Benoit worked as a community health analyst until March, when she was reassigned to be a contact tracer. When tracers are unable to reach close contacts, she said it can be upsetting. Right now, were seeing that those situations are where most of our close contacts are coming from, Benoit said. We truly truly care about the health and well-being of the people that were contacting, Benoit said.