A Metro Detroit family says they are concerned that changes to their 98-year-old mother’s phone service could affect her medical alert system. The family reached out to the Help Me Hank team, explaining that the Royal Oak woman’s alert system is routed through her phone. phone service and she just received a new modem from the company. But, within the last month, it has affected her phone service, which has the potentially to affect her medical alert system. “Fortunately she hasn’t had an issue with (the alert system), but if she needed it, it wouldn’t work.”AdWOW!